1.Any item to be returned or exchanged must be unused and in their original condition with all the original tags & packaging intact. Also,it should not be damaged in any way.

2. Kindly note that only size exchanges are allowed. Products only can be exchanged for a similar or different size.

3. Please note that in any case we cannot offer exchanges or refunds on any scale, opened or used products.

4. To return any items which are damaged or not as per your original order, please contact Customer Service through our mail info@indiessenza.com

5. Please allow one to three weeks from the day you return your package for your request to be processed. Once your return is complete you will be contacted.

6. Exchanges are allowed only to the same address as the original shipment.

7. Any damage or shortage claim should be reported on the same day of delivery. Claim received later will not be entertained.

8. Products should be returned accompanied by a copy of the original receipt, in an unopened, saleable condition.

9. Postage & charges for return of product’s will not be added.

10. Exchanges and returns are allowed only to the same address as the original shipment.

11. In case you purchased an item which was a multi T-shirt offer & you wish to return the item, please ensure that you ship both the items in their unused and original condition.

12. All returns must be shipped to:
Indiessenza design studio Opposite Pankaj hotel, next to Brand Factory, Mukundnagar.